Financial Aid

Last day to purchase with financial aid in store and online is Monday September 23rd. Please remember if you place a financial aid order over the amount you have in your account the order will get cancelled. Online orders for financial aid cannot be split up by payment, we can only do that at a cash register inside the store. To check your financial aid funds please login to your CougarWeb account. The Bookstore's website (this site) cannot be used to check financial aid funds. For more info on Financial Aid eligible products or important dates, please vist this page.

Return Policy

Return Policy

All returns for REFUND must be accompanied by a sales receipt.

The Columbus State Bookstore will process a return on textbooks and merchandise in original condition provided the return is made within 14 days after the first day of the term with the receipt. Purchases made after this period must be returned within 7 days from date of purchase.  Please note:

  • Ebook purchases must be returned within 14 days from purchase date and must be in original condition.
  • New books and materials must be in the condition you received them.
  • Shrink-wrapped bundles or books must be unopened and in mint condition.
  • Software and/or access codes sold separately or included with a book must be unopened/code not revealed.
  • Opened or used merchandise, COTA passes, and accidental warranty plans are non-returnable.
  • Defective products that offer a product warranty must be resolved with the manufacturer.

Returns will be made in the original form of payment with receipt. Credit/debit card refunds typically post within 3-10 business days (excludes weekend and holidays). Financial Aid refunds will post immediately.

Website returns can be shipped to the Columbus Campus Store with your online receipt:

CSCC Bookstore
Attn: Web Returns
283 Cleveland Ave
Columbus OH, 43215