Return Policy

Website returns can be made in the Bookstore in person or shipped to the Columbus Campus Store with your online receipt, items that do not qualify for a refund with the below policy will be shipped back to you and not refunded.

Columbus OH, 43215

Return Policy

A receipt is required for refund or exchange.
Returns will be made in the original form of payment with the receipt.

The Columbus State Bookstore will process a return on textbooks (excludes all eBooks) and merchandise in original condition provided the return is made within 14 days after the first day of the term with the receipt. Purchases made after this period must be returned within 7 days from date of purchase. Non-Returnable Merchandise: Opened or used merchandise, accidental warranty plans, COTA passes, gift cards, and stamps. Please note:

• Ebook purchases must be returned within 14 days from purchase date and must be in original condition. Exposed access codes are not eligible for return.
  
• New books and materials must be in the condition you received them.
• Shrink-wrapped bundles or books must be unopened and in mint condition.
• Software and/or access codes sold separately or included with a book must be unopened/code not revealed.
• Opened or used merchandise, COTA passes, and accidental warranty plans are non-returnable.
• Defective products that offer a product warranty must be resolved with the manufacturer.

Returns will be made in the original form of payment with receipt. Credit/debit card refunds typically post within 3-10 business days (excludes weekend and holidays). Financial Aid refunds will post immediately.