Financial Aid

Autumn Semester purchasing period with Financial Aid will begin at start of business August 22nd. To check your financial aid funds please login to your CougarWeb account. The bookstore's website (this site) cannot be used to check financial aid funds.

Return Policy

Return Policy

All returns for REFUND must be accompanied by a sales receipt and a photo ID.

The Columbus State Bookstore will process a return on textbooks or general merchandise in original condition provided the return is made within 14 days after the first day of the term with the receipt. Textbook purchases made after this period must be returned within 7 days from the date of purchase. Please note:

  • New books and materials must be in the condition you received them.
  • Shrink-wrapped bundles or books must be unopened and in mint condition.
  • Software and/or access codes sold separately or included with a book must be unopened/code not revealed.
  • Opened or used merchandise, COTA passes, and accidental warranty plans are non-returnable.
  • Defective products that offer a product warranty must be resolved with the manufacturer.

Returns will be made in the original form of payment with receipt. Credit/debit card refunds typically post within 3-10 business days (excludes weekend and holidays). Please allow five business days from date of purchase to request returns on purchases made by check. Financial Aid refunds will post immediately.